Frequently asked question
What are the payment methods?
Payments accepted by bank transfer or Paypal
What are the check-in / check-out times?
Check-in is allowed from 14.30 to 20.30 and check-out from 08.00am to 12.00 noon . Different times may be agreed upon request .
What is the minimum and maximum length of stay?
The minimum stay is 3 nights and the maximum is 28 nights. Any extensions of stay may be agreed upon request.
Is it possible to leave luggage after check-out?
Yes, we have a luggage storage service.
What fees are applied in case of cancellation of the reservation?
Cancellations up to 15 days before arrival: full refund
Cancellations up to 7 days before arrival: one night fee
Cancellations up to 3 days before arrival: 50% of the stay fee
After this deadline there is no refund
What does the price include?
The price includes the use of the apartment, all the equipment contained therein, bed linen and towels.
Are there any additional expenses to be paid locally?
Not included in the rates are: the tourist tax of € 3,50 per person per night (children under 10 years excluded) and the final cleaning of € 20 per apartment which will be paid at check-in.
What is the child price?
Children up to 2 years are welcome for free
Is the apartment for our exclusive use?
Yes, it will be your home in Rome!
Is it possible to smoke in the apartment?
Smoking is not allowed in the apartments but only in the outdoor areas (balcony or courtyard)
Can I bring my pet?
Animals are not permitted
When is the cleaning done?
The linen is changed weekly and cleaning will only be undertaken after your stay, unless otherwise requested (with an extra charge to be paid separately ).
Is linen included?
All bed, bath and kitchen linen is included
Is the apartment suitable for children?
Yes, it is suitable for children of all ages. We also provide a camping cot and a high chair for free (on request).
Is the apartment suitable for people with disabilities?
There are no ramps or lifts in the building. Apartments Archi 1 and 2 are located on the 1st floor (20 steps) and Archi B is located on the ground floor (3 steps)
Is there a private parking?
There is no parking but,it is not difficult to find free parking on the street, which is very rare in Rome.
What if I have problems during my stay?
We are always available by phone and we can reach the apartment in a few minutes.